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Robocalls Up 3% in May, According YouMail Data

Americans received just under 3.0 billion robocalls in May, a 3% increase from April, according…

  • July 6, 2020

Americans received just under 3.0 billion robocalls in May, a 3% increase from April, according to robocall blocking app provider YouMail.

However, the number of calls per day in May was almost identical to the number of calls per day in April, again averaging just over 95 million calls per day, or roughly 1,104 calls per second. This means the slight increase was simply due to one more day in the month of May versus April.

The calls are still 48% below the all-time monthly peak of 5.7 billion calls in October 2019.

“May’s continuing steady volume of robocalls shows that COVID-19 continues to stem the tide of robocalls,” said YouMail CEO Alex Quilici. “However, we fully expect robocalls to increase in line with decreasing lockdowns and an improving economy.”

May Saw Increases in Payment Reminders and Telemarketing Robocalls

May was relatively stable compared with April. The major changes saw Payment Reminders up 11%, and Telemarketing Calls up 13%. The decline in Alerts and Reminders was likely due to less need for alerts and reminders about the lockdown than when they were first invoked in March.

The declines in other categories likely continue to be due to the unavailability of depleted call centers to handle people who return calls or “press 1” when called.

May was similar to April by registering the same two types of illegal calls that exceeded 100 million calls for the month: Health-Related Scams and Car Warranty Scams. 

The cities, area codes and states with the highest volumes of robocalls in May were similar to past months, and most places had slight increases in volume.

After South Carolina emerged for a single month as the state with the most robocalls per person, that crown has returned to Louisiana for the first time.

YouMail blocks unwanted robocallers by making sure the user’s phone doesn’t ring, and then plays an out-of-service message that leads them to think they dialed an invalid number. YouMail identifies problematic numbers and robocalls using a combination of its recently patented audio fingerprinting technology, call patterns, and consumer feedback.