We want to know what you think
At AERO Federal Credit Union, we put our members & their feedback at the top of our priority list in everything that we do. We have accepted that sometimes things may go wrong, and when this happens, we are determined to make those things right away.
Whatever it is, our team is ready to listen and assist you with any type of problem or complaint that you have to get resolved as quickly as possible to serve you better! Your feedback which may include comments, compliments, and suggestions, encourages us to keep striving to give you the additional service that any Member of AERO deserves.
When you make a complaint to us, we will:
Acknowledge your complaint and make sure we understand your specific issue
We will do everything to resolve the problem quickly and painlessly
Keep you up to date on the problem that you had with us addressed
Keep a record of your complaint
Provide you the Representative contact information so you can follow up if you want to
We want to know what you think. Send us your feedback. Below are the main areas where you can voice your opinions. If what we have listed here isn’t what you are after, please give us a call at (623) 334-4701 so that we can assist you better.